配送ポリシー
Last Updated: 6 July 2026
We ship both within New Zealand and internationally.
New Zealand Shipping
We use trusted carriers with both urban and rural delivery options. Typical delivery is 1–3 business days after dispatch; occasional delays may occur.
Shipping Rates:
| Delivery Area | Standard | Express | Free Shipping Threshold |
|---|---|---|---|
| Urban | $8 | $12 (NZ Post) | Orders over $100 |
| Rural | $14 | — | Orders over $150 |
You can combine multiple orders under one shipping fee using the code "MORE" — this must be used before tracking is issued, and the same email address as your original order must be used to qualify.
Processing & Dispatch
| Order Type | Processing Time | Dispatch Notes |
|---|---|---|
| Standard | 1–3 business days | Allow up to 7 days during busy periods |
| Express | Packaged within 24 hours of purchase | Courier pickup may be the next available business day |
You'll get an email once your order has shipped. We aim to ship promptly, but courier pickup delays can occur and delivery timeframes aren't guaranteed.
As we operate part-time and aren't always at our storage facility, processing may take longer than usual during busy periods or when we're away. Any current processing delays will be posted as a banner on our site.
International Shipping
Shipping is calculated at checkout based on weight (actual and volumetric). Orders over 2kg are charged a minimum shipping fee at checkout, with a final exact invoice issued once your order is packed and weighed.
Please note: international carriers may apply surcharges, security screening fees, or experience extended delivery times. We don't add markup to these — you're invoiced only for the actual shipping and handling cost. Any duties, taxes, or import fees are the buyer's responsibility unless otherwise stated.
USA shoppers: for the latest updates, see our USA customer updates page.
Duties, Taxes & Import Fees
We don't collect duties, GST, sales tax, or import taxes on international orders (except for the USA, see below) — we don't meet the registration thresholds required to collect these on your country's behalf, so where these charges apply, they're your responsibility to pay to your customs authority or carrier.
Exception — USA orders: due to current US import requirements, we operate on a Delivered Duty Paid (DDP) basis for shipments to the USA. Any applicable duties are included in your invoiced landed cost at the time of purchase, so no additional charges should apply on delivery, the only fees you may be subject to is sales tax, as we are unable to register for this, however we have not seen instances where our customers are charged this. This information is currently in flux and subject to change based on current trade requirements.
All import charges are set by your country and are the buyer's responsibility, except for USA orders as noted above. Except where the Consumer Guarantees Act or Fair Trading Act require otherwise, orders refused, returned, or destroyed due to unpaid duties/taxes won't be refunded.
Please check with your local customs authority before purchasing.
Tracking
Tracking details are emailed once your order has shipped.
Lost or Stolen Packages
We take care in selecting reliable carriers. In the rare case a parcel is lost or damaged in transit, we'll work with you to resolve it — as our stock is one-off second hand items, this will generally mean a refund once any carrier claim is finalised, rather than a replacement. If tracking shows a parcel as delivered but you haven't received it, contact us within 48 hours of delivery so we can investigate with the carrier promptly for you. If a delay is caused by something within our control, we'll always work to resolve it. We're not able to take responsibility for non-delivery caused by an incorrect address supplied at checkout, theft after a parcel is confirmed delivered, or a parcel returned to sender due to a missed pickup window — please double-check your details and delivery access before ordering.
Courier Damaged Items
Contact us within 48 hours of delivery with photos of the packaging and item if your order arrives damaged. If there's visible external damage, please record yourself opening the package — this helps with courier claims.
No Local Pickup
Local pickup isn't currently available but we can do local delivery in the Kerikeri area.
Nothing in this policy limits any rights you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand consumer law.